FAQ's


Use of Bible Text and Copyright

Twelvebaskets have secured permission from Bible Gateway that NIV Bible text may be quoted in any form (written, visual, electronic or audio), up to and inclusive of two hundred fifty (250) verses, providing the verses do not amount to a complete book of the Bible nor do the verses quoted account for twenty-five (25) percent or more of the total text of the work in which they are quoted. When the text is quoted in accordance with these requirements, notice of copyright must appear on the title or copyright page or opening screen of the work.

Using Bible Text in:
  • Images - Please add the Notice of Copyright to the description box of the product.
  • Posters - Please add the Notice of Copyright to the footer of the poster design.
  • PowerPoints - As Images and /or footer of slide.
  • Video - As Images and/or include in video frames.
  • Audio - As Images.
  • Word Documents - As Images and/or last page of document. 
  • Books /E-Books - Please add the Notice of Copyright to the copyright page.
Notice of Copyright to include: 
We are required to use the following wording. Font size is not specified.

THE HOLY BIBLE, NEW INTERNATIONAL VERSION®, NIV® Copyright © 1973, 1978, 1984, 2011 by Biblica, Inc.™ Used by permission. All rights reserved worldwide.



What do I get for my Subscription?

Your annual subscription enables you to download any of the items in the Images, Written and Hymns sections of the website free of charge. These sections include thousands of contributions from users of our site.  The Store contains purchasable products available to all visitors.


I have ordered a Single Church Subscription - how do I set up the other users.

For full instructions click here.


Which ebook version should I use?


PDF - PC, Mac OSX, ipad/itouch/iphone, Sony Reader, Android
ePub - ipad/itouch/iphone, Sony Reader
Mobi - Kindle


Why can't I open the Kindle (Mobi) file?


This is a Kindle File and will therefore require a Kindle Reader to be installed on your PC or Mac.
These are available from Amazon as Free Downloads - Click Here


I Subscribed during the Free Wild Goose e-Book Offer Period?


This offer ran from 16th March to Easter Sunday. If you subscribed during that time and have not yet requested your free E-book contact penny@twelvebaskets.co.uk with your choice of book and format from the list emailed to you at the time. Once we have your preferred choice and format it will be added to your account for you to download.


What if I am buying from outside the UK?


All prices displayed on our website are inclusive of the UK Value Added Tax (VAT) and is charged at the standard rate of 20%. This tax is only applied to those products that attract VAT and is subsequently only charged when you buy goods and services in the EU (European Union), including the UK.  Our website will only charge this tax on orders from within the EU.


How much P&P do I pay?

Postage & Packing charges are applicable to physical products only and are based on the number of physical products ordered.

Sets & Bundles - When ordering sets and bundles the postage charged will be based on the number of physical products within the set. For example "a teacher's dozen Year A" set will incur postage for 3 products.

Our current delivery charges to UK customers are as follows: 1-2 products £3.00, 3-5 products £4.50, 6+ products £7.95. For postage and packaging charges for customers outside the UK click here

How do I set up the other four users of a Single Church Annual Subscription?

Once you have ordered the Single Church Subscription online using a credit or debit card - Click here for set up instructions.



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